Privacy Policy

Last Updated: June 2, 2026

Welcome to UplineFlow. This Privacy Policy outlines our practices regarding the collection, use, and disclosure of personal information through our website at uplineflow.ai and through our software platform. By utilizing our Site and Services, you agree to the terms outlined in this policy.

Information Collection and Use

While engaging with our Site, we may request certain personally identifiable information, such as your name, email address, phone number, and business information (Personal Information). We utilize this information solely for the purpose of providing our services, enhancing the user experience, processing payments, communicating with you about your account, and improving our platform.

Log Data

As with many websites, we collect Log Data, including your computer IP address, browser type, page visits, and other statistical information. This data assists us in analyzing and enhancing the functionality of our Site.

Cookies

Cookies, which are small data files, may be sent to your browser to provide a more personalized experience. You can configure your browser to reject cookies, but please note that this may impact certain features of our Site.

Security

The security of your Personal Information is of utmost importance to us. While we employ industry-standard measures to protect your data, it is essential to acknowledge that no method of transmission over the Internet or electronic storage is entirely secure.

SMS Communications and Mobile Information

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Information sharing with subcontractors in support services such as customer service is permitted. All other use case categories exclude text messaging originator opt-in data and consent. This information will not be shared with any third parties.

SMS consent and phone numbers are collected and used solely for communication related to services, support, account notifications, demo scheduling, appointment reminders, and other transactional or promotional communications based on the consent type you provided.

Types of SMS Communications We Send

Marketing Messages: When you provide consent by checking the marketing opt-in checkbox you may receive promotional messages about our products, services, special offers, and company news from Upline Flow Solutions, LLC. You may opt out of marketing messages at any time by replying STOP.

Service and Account Messages: When you provide consent by checking the service opt-in checkbox you may receive transactional non-marketing messages including account updates, appointment reminders, service notifications, and information related to your interactions with us. You may opt out by replying STOP. Note that opting out of service messages may affect our ability to provide certain services to you.

Both types of messages are sent through our service provider Twilio Inc. Standard message and data rates may apply through your mobile carrier. Frequency varies based on your activity and the nature of your relationship with us. Consent for each message type is separate. You may consent to one or both types. Your consent for one type does not imply consent for the other.

User Rights

Users may request access to, correction of, or deletion of their personal data at any time by contacting our support team at team@uplineflow.ai. We will respond to all reasonable requests within thirty (30) days.

Third Party Service Providers

We use the following service providers to operate our platform: Twilio for SMS and voice communications, Stripe for payment processing, Anthropic for AI processing, Supabase for database hosting, and Resend for transactional email. Each of these providers maintains their own privacy practices and security measures.

Children Privacy

Our service is not directed at children under 18 years of age. We do not knowingly collect personal information from children under 18. If we learn we have collected such information we will delete it promptly.

International Users

Our service is currently directed at users in the United States. By using our service from outside the United States you consent to the transfer of your information to the United States for processing.

Changes to This Privacy Policy

This Privacy Policy is effective as of January 2026 and may be subject to periodic updates. It is your responsibility to review this policy regularly. Any modifications will be effective immediately upon posting. If there are significant changes, we will notify you via the email address you have provided or through a prominent notice on our website.

See our Terms of Service for additional information governing your use of the platform.

Contact Us

For any inquiries or concerns regarding this Privacy Policy, please contact us at:

Thank you for entrusting Upline Flow Solutions, LLC with your information. We are committed to safeguarding your privacy and ensuring a secure and positive user experience.